– OneCard FAQs –

  • What is OneCard? OneCard is a custom shopping cart that merchants can use to sell both physical and virtual gift cards from their website.
  • What are the costs to set up and ongoing fees? Fees vary by platform Please contact us for a detailed quote. Click HERE
  • Who creates the shopping cart? Card Marketing Services will create a shopping cart to look like your existing website.  The only thing you have to do as a merchant is add a Gift Card button and link it to the URL that we will provide you.
  • How do I accept the gift cards after they are sold online? Gift Cards are redeemed at your store just like the ones that you sell in your locations. Virtual gift cards are redeemed by either scanning the barcode or key entering the number into your POS system.
  • What if I update my website? We charge a fee for any design changes after the original shopping cart is published.
  • How long does it take to set up my shopping cart? Generally, 3 to 4 weeks, but can be faster depending on how quickly we are provided all of the necessary information.
  • Who handles customer service and support? Consumer support is provided by the merchant while CMS provides support to our merchant customers.
  • What reports are available? Merchants are given a log in to our reporting portal which provides all of the order details, including shipping address, sales amount, email address and much more useful information.
  • How many different card images can I have? As many as you would like to include on the OneCard landing page.
  • Do I have to buy new cards for inventory? You can send us some of your existing cards as long as they are printed by CMS, or we can print new ones.
  • How does billing work? We invoice the merchant each month for all monthly and fulfillment fees.  The card fulfillment fees can be passed along to the consumer, or paid for in whole or part by the merchant.
  • Can I run any promotions? Yes! Just let us know the offer you wish to promote and we will set that up. For example, buy a $100 card, get a $20 promo card for free. Promotions can occur any time of year.
  • What does the virtual card email look like? The email is branded with your business name, an image of your gift card, and a personal message from the buyer.  There is also a link for the recipient to “claim e-gift” and download a pdf of the virtual gift card. Click HERE for an example.
  • What does the virtual card pdf look like? The virtual card is customized with your card image, a barcode, a 2D Barcode, and a human readable number for key entry at the point of sale. Click HERE for an example.
  • Does the shopping cart work on mobile phones? Your shopping cart will render correctly for both Android and iOS based smart phones as long as your website is fully mobile optimized. We build your shopping cart based off of your website.
  • How often do I receive deposits? The payments are batched and deposited each business day, the same way deposits are made for your in-store payments.
  • What accounts do I need for selling cards and processing the payments? You will need a gift card account with one of our integrated platform partners as well as an ecommerce and gateway account for processing the credit card payments. These account details vary by platform partner, please contact us for more Click HERE
  • How do I find the status of an order? A customer that has purchased a card can use the order number we provide and look up status through your shopping cart. A merchant can find status of an order the same way, or by using our reporting portal.
  • What do I do if a card is not delivered? The first step is to check our reporting portal to see when it was ordered and if tracking information is available. If you determine the card to be lost, contact us and we’ll send a new one to an updated physical or email address.
  • What images do you need from me for the website design? Unless you want to provide specific images for the shopping cart, we will create the images based off the current website design and format.
  • Is there any address verification on the orders? There is address verification on the orders, but there can be issues if the consumer does not correctly put in the apartment number or suite that specifies their exact shipping location.
  • Can a customer add value to their gift card? Value cannot be added to a card through the shopping cart. However, it can be done at the physical merchant location as long as your gift card processor supports add value.
  • What is the minimum card and carrier inventory? Generally 250, but that could vary depending on the amount of gift cards projected to be sold on the on the website.
  • What is the process to replenish card and carrier inventory? We will provide a monthly inventory of your levels and print additional cards and carriers upon your approval. We will also notify you if your supply falls below a quantity of 100.
  • Where are the cards shipped from? Our printing facility in Nolensville, Tennessee.
  • What are the minimum and maximum values of a gift card? Those thresholds are set by the merchant.
  • What is the standard shipping time? 5-7 business days.
  • What shipping options are available? In addition to USPS first class and USPS tracked shipping, customers can also choose to use FedEx Next Day or 2 Day Air.
  • How many cards can be ordered on a single online purchase? As many as the consumer wants to buy.
  • Are the fulfillment fees paid by the consumer or the merchant? The fulfillment fees can be paid by the consumer at check out.  Those fees are deposited to the merchant along with the funds for gift card sales,then we invoice the merchant for them at the end of the month. The merchant also has the choice of paying for all or any part of the fulfillment fees, if they wish. We will work with you to establish a fee program that best fits your business.
  • Can the cards be used at any merchant location? Yes, as long as all locations are participating in the gift card program.
  • Can I have separate shopping carts for each of my restaurant concepts? Yes
  • Can a merchant send virtual or physical gift cards to customers as a promotion? Yes, via our Admin Panel.
  • Are there any email or mobile marketing tools I can use to incent consumers to come to my location? Not directly through our shopping cart, however our reporting portal records consumer information like email and physical address that can be downloaded and used for marketing purposes.