• What is the fastest you can print/rush things? Our standard lead time is 10-15 business days. If you agree to pay for overnight shipping, we can rush an order and produce it in 5-7 business days instead.
  • What is a carrier? A carrier is a card presenter. People rarely give a gift card by itself, so we recommend that you save your customer the hassle of having to go elsewhere to get packaging for your gift card.
  • Why do I have to approve proofs on a reorder? It’s our company policy to get approval on everything we print, even it if it’s a reorder. This ensures that what we print is exactly what you expect.
  • What are the scatch offs for? It conceals a PIN that is used for security purposes. Not all POS providers offer this option.
  • Can you do metal cards? Unfortunately, we are not able to produce metal cards at this time.
  • How long does it take to get a proof? The lead time for a new proof is 2-3 business days, 1-2 business days for a reorder and 1 business day for a change. If we are not meeting this time frame, please follow up with your customer service rep.
  • How long will it take to get my cards? Our standard lead time to print cards is 10-15 business days. If your order is completed sooner than that, we will ship as soon as possible.
  • Do you have any generic options for the carriers? Yes, we offer generic carriers. Click HERE for generic carrier options.
  • What is the minimum quantity of cards I can purchase? Depending on the specifications of your gift cards the minimum quantity is either 250 or 500.
  • Can I get combined pricing if I order 700 gift and 300 loyalty? Unfortunately, we do not offer combined pricing.
  • What is a PMS color and why does it cost more? PMS stands for Pantone matching System. It is a universal color systems used among all printing facilities. There are thousands of PMS colors, so it costs more to use them because we have to change the set up of the press to print in PMS.
  • Why does color on the back cost more?  Our presses are able to print 4/1 (CMYK, or full color over black) in one pass. If we print color on the back, we have to put the cards back on the press which incurs the extra charge.
  • What is OneCard? OneCard enables merchants to sell both physical and virtual gift cards from their website.
  • How much do the cards cost? This depends on the specifications of your order. Please ask your customer service representative for pricing.
  • Will I be charged a monthly or swipe fee? We only charge for the cards, art, and shipping. We do not charge a monthly or swipe fee, since we are not processing the gift card transactions.
  • Why do I have to prepay? It’s our company policy to require prepayment before any products are produced.  Nearly all of our products are custom to each of our clients and therefore can’t be sold to any other customers.
  • Can you set me up on payment terms, such as net 30?Unfortunately, we can’t set the vast majority of customers up on payment terms.
  • Can I pay online? Coming soon! Ask your customer service rep when this is possible.
  • What other ways can I pay for my order? We can accept a voided check to initiate an ACH transfer, send you our banking information for you to initiate an ACH transfer, or you can send a check in the mail. Please be aware that we can’t start an order until the check has arrived.
  • Can I get a sample of my card before purchasing? Yes, we can print a physical sample. This will cost $100.00.